SHIPPING
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Shipping times vary depending on your location, but most domestic orders arrive within 5-8 business days. You will receive a tracking number once your order has shipped.Do you ship internationally?
We currently do not offer international shipping, but we will be expanding to international orders very soon! Stay tuned for updates on when we will be available in your country.
RETURNS & EXCHANGES
Can I return an item?
We want you to love your Sour Tongue products! If you’re not completely satisfied with your purchase, you can return it within 10 days of receipt for a refund. To initiate a return, please contact us at [email protected] with your order details and reason for the return.
To be eligible for a return, the items must be unused and in their original condition. Final sale, seconds sale, and Mystery Bag items cannot be returned or refunded.
Once your return is received and approved, a refund or store credit will be issued in the amount of your original purchase. Refunds will be processed to your original method of payment within 10-14 business days.
Do you offer free return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective, damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Do you offer exchanges?
Due to the nature of our products and as a small business, we do not accept exchanges.
What if my items arrive damaged?
We take great care in packaging your items, but if they arrive damaged, please contact us immediately at [email protected] with your order details and photos of the damage. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
What if I receive the wrong item?
Oops! Mistakes happen, so please contact us at [email protected] with your order details and we'll help get the corrected items to you.
CONTACT US
For any questions or concerns, please contact us at [email protected] or via our contact form. We’re here to help and will get back to you as soon as possible.